POLICES AND PROCEDURES

At Al's Rent A Car in Turks and Caicos Islands, we have characterized as a company committed to good customer service, our way of working is based on clear policies and procedures.

RENTAL REQUIREMENTS

Minimum age to rent a vehicle is 25 years.

Valid driver's license: The client and any additional drivers must possess a valid driver's license from country of residence. Islanders and foreign non-resident must also submit passport and resident Islanders must submit their identity cards and electoral. We reserve the right to verify driver's license according to rules established by Al's Rent a Car and refuse to rent the unit not complying with these rules.

Valid credit card: Al's Rent A Car accepts the most recognized credit cards at time of rental. Credit cards are accepted including: Visa, Master Card, American Express, should these funds be available for a hold or permit the amount of which depends on the vehicle reserved and the rental days.

DRIVING RECOMMENDATIONS

We remind some of our most important safety rules to follow when you rent one of our vehicles:

  • The use of seat belts is mandatory.

  • It must always drive on the left.

  • For your safety, it is not allowed by law under age 10 ride in the front seat.

  • During the rainy season, be wary of the slippery roads.

  • Caution pedestrians on roads and streets.

  • It is very easy to get stuck in the sand or on the beaches, so try not to leave the road at any time.

  • Always handle with caution and pay close attention to the corners.

  • In case of emergency please contact the Manager at (649) 331-1947

INFORMATION AND RESERVATIONS

Reservations: On reservations over the Internet, there is no need to provide a credit card number. However, these reservations will be valid only until 2 hours after passing the time of removal of the vehicle.

Taxes: All charges are subject to tax.

There are additional charges apply only if:

Fuel: This charge applies only if the Client to return the car, not delivered with the same level of fuel as received.

Fees: The fee includes the rental car for a specified period (day, week, month) and unlimited mileage. The minimum charge per rental is one day (24 hours from the time of receiving the unit), regardless of the client works the car just a part of that time. For purposes of rental days will be considered for periods of 24 hours or fraction exceeding 4 hours. The rental fee does not include the payment of fines, violations, drag cranes, gas, leave the car at another location (Drop off), or any other charge to the customer.

Place and date of return of the car: The venue, date and time agreed to return the vehicle may not be modified without prior written authorization from our office. In case of breach of this provision by the customer, in addition to charges resulting therefrom.

Additional driver: The client may appoint an additional driver over 25 years of age with valid driver's license issued by the competent authorities. The additional driver will be subject to all obligations of the client in handling the vehicle and is also jointly liable with that in regard to liability for damages to third parties or to the unit.

ADDITIONAL QUESTIONS

If you think you have any questions about these policies and procedures, we invite you to contact us, we are at your service 24 hours, 7 days a week, 365 days a year.

How far I can drive a car from you?

Renting a car in Nelly gives you the right to travel throughout the Dominican Republic. Would not be allowed to cross the border into Haiti under this coverage.

Can I rent a car without a credit card?

In the most recognized Nelly accept credit cards at time of rental. Credit cards are accepted including: Visa, Master Card, American Express, should these funds be available for a hold or authorization cyuo reserved amount depending on the vehicle and the rental days. The customer can complete the cash to pay rent Pesos (RD $), Euros (EUR) or U.S. Dollars (USD $).

What is the minimum age to rent a car in Nelly?

The minimum age to rent a car is 25 years, if under this age and 21 years pay a penalty of $ 5 per day plus tax. (We reserve the right to admit people between 21 and 25 years).

In case of failure of the rental unit, you will provide assistance at no additional cost?

Sure. The car rental service includes roadside assistance 24 hours throughout the country. Just call the number 809-544-7777 / Option 3. Includes Crane, mechanical assistance, lost keys, Legal and General Information. These services are subject to limitations under contract between Nelly and the supplier. The customer will be informed when the service exceeds the contract amount. By using this service, the client accepts the terms and limitations of the contract.

Can I deliver the rented vehicle in another location?

Yes, but you must pay the drop-off for the back office where you want this for each office because the payment amount is different.

If I have an accident, what you covered?

The insurance covers damage to third parties, bail bond (ALI), accident or collision damage to the vehicle our (superior).

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